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Introduction

Weav settings are where you manage your personal profile, your workspace, and developer tools like API keys and webhooks. Opening Settings from the app menu takes you to a dedicated settings area with a sidebar. The sidebar is grouped into Personal, Workspace, and Developers. What you see can depend on your role—for example, some workspace options are only available to workspace admins.

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Personal

Settings that apply only to you: profile, email, and notifications.

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Details

Path: Settings → Personal → Details
  • Name – Your display name in Weav.
  • Email – Sign-in and account email; change is done through a verification flow.
  • Signature – Optional email signature used when you reply to conversations.
  • Timezone – Your timezone for dates and times in the app.
  • Locale – Your preferred language/locale.
  • Appearance – Theme (e.g. light/dark) if your workspace supports it.

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Notifications

Path: Settings → Personal → Notifications
  • Per-event toggles – For each event type (e.g. new conversation, assignment, mention), you can turn on or off:
    • Email – Receive an email when the event happens.
    • Push – Receive a browser push notification (if supported and allowed).
  • Push setup – Enable or disable browser push and manage permission.

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Workspace

Settings that affect the whole organization. General and Billing is admin-only; the rest are available based on your permissions.

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General

Path: Settings → Workspace → General
Required role: Admin
  • Workspace name – Organization/workspace name.
  • Locale – Default language/locale for the workspace.
  • Timezone – Default timezone for the workspace.
  • Workspace icon – Logo or icon for the organization.
  • Delete workspace – Option to permanently delete the workspace and its data.

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Email

Path: Settings → Workspace → Email
  • Addresses – Add, edit, and remove email addresses used for support. For each address you can:
    • Configure inbound (receiving) and outbound (sending).
    • Attach domains and see verification status (e.g. DKIM, return path).
    • Run forwarding tests to confirm inbound setup.
  • Preferences (tab) – Defaults and behavior for email in the inbox:
    • Inbox address – Your Weav inbound address (e.g. for forwarding); copy to use in your mail provider.
    • Default status – Open vs resolved after sending a reply.
    • Default assignee, Default from name – Optional defaults for new conversations or sent emails.
    • Auto BCC – Comma-separated addresses that receive a copy of every outbound email.
    • Trusted domains – Domains whose messages skip spam checks.
    • Ignored addresses – Addresses that are not used to create or update conversations.

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Teammates

Path: Settings → Workspace → Teammates
  • List of members – See everyone in the workspace, with role and status.
  • Invite – Send invites by email; manage pending invites (resend, revoke).
  • Roles – Change a member’s role (e.g. admin, member).
  • Remove – Remove a member from the workspace.

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Views

Path: Settings → Workspace → Views
  • Custom inbox views – Saved filter/sort configurations for the inbox.
  • Private vs shared – Views can be private (only you) or shared with the workspace.
  • Pin – Pin views so they appear in the inbox sidebar.
  • Edit / duplicate / delete – Change filters, copy a view, or remove it. Creating or editing a view can take you to the inbox with the view builder.

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Tags

Path: Settings → Workspace → Tags
  • Create tags – Add tags (name and optional icon) for conversations.
  • Edit / delete – Change name or icon, or remove a tag.
  • Usage – See how many conversations use each tag; optionally open the inbox filtered by that tag.

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Segments

Path: Settings → Workspace → Segments
  • Customer segments – Saved filter/sort configurations for the Customers (people) list.
  • Private vs shared – Segments can be private or shared.
  • Pin – Pin segments for quick access in the customers area.
  • Edit / duplicate / delete – Change filters, copy, or remove. Creating a segment can take you to the customers page with the segment builder.
Use this to manage saved customer lists (e.g. “High value”, “Needs follow-up”).

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Billing

Path: Settings → Workspace → Billing
Required role: Admin Billing is split into tabs:
  • Current period – Usage and summary for the current billing period.
  • Subscription – Plan, add-ons, and subscription status.
  • Limits – Configure and limit your AI resolutions.
  • Invoices – View and download past invoices.
  • Payment details – Update payment method (e.g. card) used for billing.
Use this to monitor usage, change plan, and manage payments.

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Import

Path: Settings → Workspace → Import
  • Integrations – List of supported import sources.
  • Start import – For an available integration, open the flow to import data (e.g. chatbots, customers, messages, training data).
Use this when migrating from another tool into Weav.

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Developers

Settings for integrating Weav with other systems.

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API keys

Path: Settings → Developers → API (shown in UI as “API keys”)
  • Create API key – Generate a new token with a name and optional expiry.
  • View / copy – See and copy the secret when first created (it’s not shown again).
  • Revoke – Delete a token so it can no longer be used.
Use these keys to authenticate API requests (e.g. from scripts, integrations, or your own app). Learn more about the available API’s in the Weav developer center

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Webhooks

Path: Settings → Developers → Webhooks
  • Configuration – Add webhook endpoints (URL, optional secret), choose which events to send (e.g. conversation created, message received), and enable/disable each endpoint.
  • Delivery logs – List of recent deliveries per webhook: status, payload, and errors for debugging.
Use this to push real-time events from Weav to your servers or third-party services. Learn more about the Weav webhooks