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After your workspace and agent are configured, the final Quick Start step is connecting your channels. In Weav, that means connecting Chat (website widget) and Email (agent assignment for inbound email handling). Once both are connected, your agent is ready for live customer interactions.

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Connect chat to your website

To enable chat, open your agent and go to Settings → Chat → Deploy. In the Installation row, Weav gives you a ready-to-use embed script.
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This script loads the Weav widget and initializes it with your agent’s unique slug, so conversations route to the correct agent configuration.
1

Copy the install script

In Deploy → Installation, copy the full embed snippet using the copy button.
2

Paste it into your website

Add the snippet near the end of your site’s <body> tag.
3

Publish your website changes

Deploy your site so the widget script is live for visitors.
4

Verify widget behavior

Open your site, start a test chat, and confirm responses come from the expected agent.
The script is agent-specific. If you switch to a different agent, copy that agent’s script from its own Chat Deploy section.

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Configure which agent handles email

To enable email handling, open your agent and go to Settings → Email → Deploy, then use Assignment.
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When you click Assign to email, that agent becomes the active email agent for the workspace.
Only one agent can be assigned to email at a time. Assigning a new agent automatically replaces the previously assigned email agent.

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What assignment changes in practice

For new inbound email conversations, Weav links the conversation to the active email agent so email drafting and response automation can run. If the conversation is unassigned, Weav can also assign it to that agent automatically (based on eligibility checks). This is what powers the “agent handles email” workflow. If a conversation already has an agent attached, assignment is not forcibly overwritten on that existing thread. Reassignment mainly affects new or eligible conversations moving forward.

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Pair assignment with your email behavior settings

Right below Assignment, configure the behavior that determines how aggressively the agent responds:
  • Auto-send threshold controls whether the agent auto-sends high-confidence replies or creates drafts for human review.
  • Escalation assignee sets who receives conversations when escalation is needed.
  • Escalation rules let you define conditions for escalating to a teammate.
Before going live, validate both channels end-to-end:
  1. Chat widget appears on your website and sends/receives messages correctly.
  2. A new inbound email conversation is linked to the assigned email agent.
  3. Draft/auto-send behavior matches your selected threshold.
  4. Escalation routes to the correct teammate.
If email isn’t connected at the workspace level yet, complete setting up custom email first, then return to agent assignment.

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You’re ready for live interactions

When chat is embedded and an email agent is assigned, your workspace is fully connected for live customer conversations across both channels.