Skip to main content
Welcome to Weav! We’re thrilled to help you transform how you connect with your customers. Weav is a comprehensive customer support platform built for modern businesses. By combining highly capable AI Agents with a unified multi-channel inbox, Weav empowers your team to deliver world-class, 24/7 customer service without overwhelming your human support staff. Whether a customer reaches out via your website chat widget or email, Weav ensures they receive an instant, accurate response—and seamlessly escalates to your human team when necessary. Below are a few key terms you’ll encounter in the Weav platform: Workspace & Users: Invite your team members, assign roles, and manage your custom routing settings. Agents: Your AI-powered assistants. You can customize their appearance, tone, and quick-reply prompts to perfectly match your brand’s voice. Knowledge Sources: The materials (URLs, PDFs, text, FAQs, and videos) you use to train your Agents. The better the training data, the smarter your AI becomes. Conversations: A unified thread of messages between a customer and your business. Conversations track priority, status, and assignment (whether handled by AI, a human assignee, or both). Customers & Companies: Rich profiles automatically built as users interact with your support channels, allowing you to track lifetime interactions, contact identifiers, and context. Your Quick Start Journey Ready to get started? Follow these steps to get Weav up and running in minutes:

1. Configure Your Workspace

Set up your Organization, invite team members, and define roles.

2. Build Your First AI Agent

Customize your Agent’s behavior and appearance.

3. Train Your Agents

Upload FAQs, links and your website

4. Connect Your Channels

Set up your custom emails and embed your chatbot widget.