Google Drive

Documentation Index

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Use this file to discover all available pages before exploring further.

The Google Drive integration lets you import files from Google Drive directly into your agents training data. Use it when your documentation content already lives in Google Drive. Search and train your agents on knowledge bases, FAQ spreadsheets, policy PDFs, onboarding docs, internal product guides.

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Before you start

You will need:

• A Google account (personal or Google Workspace) with access to the files you want to import
• The files you want to import already in Google Drive, in a supported format

Best practices before importing:

• Decide which agents should have access to the imported content
• Make sure the source documents are clean, current, and customer-safe
• Remove or redact any sensitive information you don’t want the agent to use

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Import files from Google Drive

Path: Training -> + Add content -> Google Drive

1. Open Training.
2. (Optional) Open a Training folder if you want the imports to land there.
3. Click + Add content.
4. Select Google Drive.
5. Sign in with your Google account if prompted.
6. Click Choose files from Google Drive.
7. Select up to 20 files.
8. Click Select.

Weav queues your files for import and a confirmation appears. The new items show up in the Training table while they are processed in the background.

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Supported file types

With Google Drive, the following formats are supported. Files that don’t have this file type are automatically filtered out.

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Manage which agents use imported files

When a file is imported, it is attached to all of your agents by default — the same as any other training content. To change which agents can use a specific file:

1. Go to your Training.
2. Find the imported file in the Training table.
3. Open the agent access menu for that file.
4. Select the agents that should use this content.
5. Save your changes.

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Best practices

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Import only customer-safe content

Imported content can be used by your agents to answer customers. Don’t import internal-only documents, drafts, or anything you wouldn’t want quoted back in a customer conversation.

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Keep imports focused

A small set of well-maintained documents will train your agent better than a large pile of mixed content. Start with your best documents and add more as you go.

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Re-import when content changes

Google Drive imports are not synced. When a source document changes in Drive, re-import it in Weav so the agent uses the latest version.

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Use folders to organize imports

If you keep your training content organized in Training folders in Weav, open the folder before clicking + Add content. Imports will land in that folder automatically.

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Limit access by agent

Not every agent needs every document. Use the agent access menu on each Training item to scope content to the right agents.