What are chat quick prompts?
Chat quick prompts are optional buttons (or “chips”) that appear in your embedded chat widget above the message input when the conversation is still empty. They give visitors a one-tap way to ask a common question or open a link instead of typing. There are two kinds:- Ask the AI a question – You define a label (what’s on the button) and the question text (what gets sent). When the visitor clicks, that question is sent as their first message and the agent replies to it like any other message.
- Link to an external URL – You define a label and a URL. When the visitor clicks, the link opens in a new tab. No message is sent to the agent.
How quick prompts work
- Where they appear: In the chat widget, above the text input, only when the conversation is empty (and not blocked by the lead form).
- What the visitor sees: The label you set for each prompt (e.g. “Opening hours”, “Contact sales”).
- Question type: Clicking sends the prompt text as the visitor’s message. The agent receives it like a normal customer message and answers using its system prompt, knowledge base, and tools. There is no special handling—the AI simply replies to that text.
- Link type: Clicking opens the URL in a new browser tab. No message is sent to the agent.
- Order: Prompts are shown in the order they are listed in the dashboard (typically the order you added them).
Where to configure quick prompts
In the Weav dashboard: open your Agent → Chat tab → Appearance section → Quick prompts → Manage. Add, edit, or remove prompts and choose for each one:- Label – The short text on the button (e.g. “Opening hours”, “Pricing”).
- Type – “Ask AI agent a question” or “Link to an external URL”.
- Question (for question type) – The exact text sent as the visitor’s message (e.g. “What are your opening hours?”).
- URL (for link type) – The full URL (e.g.
https://example.com/contact).
Good examples
Question prompts – Clear label + question that matches what the agent can answer:| Label | Question | Why it works |
|---|---|---|
| Opening hours | What are your opening hours? | Short, clear; agent can answer from knowledge. |
| Shipping info | What are the shipping options and delivery times? | Specific; fits one reply. |
| Returns | What is your return policy? | Common intent; easy for the agent to handle. |
| Talk to sales | I’d like to speak to someone in sales. | Can trigger escalation if you have a rule for it. |
| Label | URL example | Why it works |
|---|---|---|
| Book a demo | https://example.com/demo | Direct path to conversion. |
| Help center | https://help.example.com | Self-serve without using the agent. |
| Contact us | https://example.com/contact | Clear next step. |
Examples to avoid
| Approach or label | Why to avoid |
|---|---|
| Label and question don’t match (e.g. label “Hours”, question “Tell me about your company”) | Confusing; the agent answers the question, so the question should reflect the label. |
| Very long question (e.g. a full paragraph) | Works technically but is heavy as a one-tap starter; keep it to a short sentence. |
| Vague label (e.g. “Click here”, “More”) | Doesn’t tell the visitor what they’ll get; use a clear, specific label. |
| Broken or non-HTTPS link for link type | Unreliable or insecure; use a valid, HTTPS URL. |
| Same idea as both question and link | Pick one: either let the agent answer (question) or send them to a page (link). |
Tips for writing quick prompts
- Keep labels short – A few words (e.g. “Opening hours”, “Returns”) so buttons stay readable.
- Match the question to your knowledge – Use question prompts for things your agent is trained on; use link prompts for pages, forms, or tools.
- Order by importance – Put the most common or important prompts first so they’re easy to spot.
- Use question text the customer might type – The prompt is sent as their message; phrasing it like a real question (e.g. “What are your opening hours?”) helps the agent answer naturally.
- Use links for signup, demos, or long content – If the best answer is “go to this page,” use a link prompt instead of a long agent reply.
What quick prompts don’t do
- They don’t change the agent’s behavior – Question prompts are just pre-filled customer messages. The agent uses the same system prompt, prohibited phrases, and escalation rules.
- They don’t show after the first message – They only appear when the thread is empty so the UI stays simple once the conversation has started.
- They aren’t separate “flows” – The agent doesn’t treat a quick-prompt message differently; it’s one more user message in the thread.
Summary
- Quick prompts = optional buttons above the chat input when the conversation is empty.
- Question type: Label on the button; click sends the question text as the visitor’s message; the agent replies normally.
- Link type: Label on the button; click opens the URL in a new tab; no message to the agent.
- Configure under Agent → Chat → Appearance → Quick prompts. Use short, clear labels and questions (or URLs) that match what you want the visitor to get.